Service Advisor

Ford of Latham

Latham, United States
$70,000.00-$120,000.00 py
On-site
Initiating automotive services and repairs
Verifying warranty and service contract coverage
Developing estimates and writing repair orders
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records

Job Summary

  • As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • We offer competitive pay, medical, dental and vision plans, paid holidays & PTO, short and long-term disability, paid life insurance, a 401(k) retirement plan, employee stock purchase plan, and more.

Matching Summary

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

Salary

$70,000.00-$120,000.00

Skills & Requirements

Must-have

  • Initiating automotive services and repairs
  • Verifying warranty and service contract coverage
  • Developing estimates and writing repair orders
  • Communicating between customer and technician
  • Administering manufacturer warranty

Nice-to-have

  • Earning customers for life
  • Exemplary customer service focus

Key Requirements

  • Previous Service Advisor experience preferred
  • Prior experience as an automotive technician a plus
  • Basic mechanical understanding of an automobile
  • Acceptable driving record and valid driver's license
  • High School graduate or equivalent, 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter