Manager, Customer Experience Trainee

TD Bank

Lacombe, Alberta, Canada
$57,100 - $80,600 cad py
On-site
Customer interaction and relationship building
Operational excellence and compliance
Team leadership and coaching
TD Bank is seeking a Manager, Customer Experience Trainee in Lacombe, Alberta, who will mentor a team to enhance customer interactions and operational excellence. The role emphasizes leadership and effective communication to ensure a positive customer experience while adhering to compliance and operational guidelines

Job Summary

  • Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
  • Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed.
  • Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed.

Matching Summary

Match Score: 85

TD Bank is seeking a Manager, Customer Experience Trainee in Lacombe, Alberta, who will mentor a team to enhance customer interactions and operational excellence. The role emphasizes leadership and effective communication to ensure a positive customer experience while adhering to compliance and operational guidelines.

Salary

$57,100 - $80,600 CAD

Skills & Requirements

Must-have

  • Customer interaction and relationship building
  • Operational excellence and compliance
  • Team leadership and coaching
  • Problem resolution and escalation
  • Financial product and service knowledge

Nice-to-have

  • Dynamic leadership style
  • Proactive problem-solving
  • Positive and equitable environment
  • Adaptability to industry trends

Key Requirements

  • Undergraduate degree or 3+ years relevant experience
  • Proficiency in MS Office and internet applications
  • Strong organizational, planning, and time management skills
  • Mobility within Lacombe or Red Deer region

Work Rights

Not specified

Tailored Resume

Cover Letter