Customer Service Professional - Full Time (split Shift)

VSE Inc

Fstrvl Trvose, PA, United States
Base: $19 - $22 ph; bonus/equity: not specified; b...
On-site
Exceptional customer service skills
One-call resolution expertise
Split shift schedule availability
Voice Systems Engineering (VSE) is a dynamic organization fueled by entrepreneurial spirit and a collective drive to make a positive impact on people's lives

Job Summary

  • Voice Systems Engineering (VSE) is a dynamic organization fueled by entrepreneurial spirit and a collective drive to make a positive impact on people's lives.
  • This role involves providing outstanding customer service with a focus on one-call resolutions, supporting account creation, and collaborating effectively with teams to enhance customer experience.
  • VSE offers comprehensive insurance programs, wellness reimbursements, tuition reimbursement, 401k match, and promotes a culture of diversity, equity, and inclusion in a fully remote environment.

Matching Summary

Voice Systems Engineering (VSE) is a dynamic organization fueled by entrepreneurial spirit and a collective drive to make a positive impact on people's lives.

Salary

Base: $19 - $22 per hour; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, life insurance, wellness wallet, tuition reimbursement, 401k match

Skills & Requirements

Must-have

  • Exceptional customer service skills
  • One-call resolution expertise
  • Split shift schedule availability
  • Remote work capability
  • Weekend shift coverage
  • Strong communication skills
  • Collaboration across departments

Nice-to-have

  • Empathy and compassionate communication
  • Adaptability to diverse customer personalities
  • Proactive problem solving
  • Passion for continuous learning
  • Providing insightful feedback
  • Focus on customer retention and loyalty
  • Work-life balance culture

Key Requirements

  • At least 2 years customer service experience
  • Experience in first contact issue resolution
  • Ability to build strong customer relationships
  • Effective active listening skills
  • Experience collaborating in team environments
  • Residency in specified US states

Work Rights

Must be resident of specified US states

Tailored Resume

Cover Letter