Service Desk Agent

Assure

West Perth, WA, Australia
**
Level 1 it support
Strong customer service mindset
Troubleshoot windows os
** Assure is seeking a Service Desk Agent to provide Level 1 IT support in a corporate environment, focusing on exceptional customer service and problem-solving. Ideal candidates will possess strong communication skills, relevant experience in IT support, and a proactive attitude. **

Job Summary

  • In this role you will provide Level 1 IT support in a large and growing corporate environment.
  • You will deliver exceptional customer service via remote channels including phone and instant messaging.
  • The successful candidate must be an Australian Citizen or Australian Permanent Resident.

Matching Summary

Match Score: 75

** Assure is seeking a Service Desk Agent to provide Level 1 IT support in a corporate environment, focusing on exceptional customer service and problem-solving. Ideal candidates will possess strong communication skills, relevant experience in IT support, and a proactive attitude. **

Skills & Requirements

Must-have

  • Level 1 IT support
  • strong customer service mindset
  • troubleshoot Windows OS

Nice-to-have

  • natural communicator
  • proactive attitude
  • enjoy helping people solve problems

Key Requirements

  • previous experience in remote support
  • strong verbal and written communication skills
  • relevant tertiary qualification or work experience

Work Rights

Must be an Australian Citizen or Permanent Resident

Tailored Resume

Cover Letter