Provide end-user IT support for Tokyo branch, including troubleshooting devices, managing tickets, and handling hardware setup and replacement
Job Summary
Provide end-user IT support for Tokyo branch, including troubleshooting devices, managing tickets, and handling hardware setup and replacement.
Support and maintain global systems in collaboration with regional and head office IT teams, ensuring stability across applications, infrastructure, networks, and security.
Support dealing room technology, including trader phones, broker lines, and related critical systems.
Matching Summary
Provide end-user IT support for Tokyo branch, including troubleshooting devices, managing tickets, and handling hardware setup and replacement.
Skills & Requirements
Must-have
Trading platforms support
Windows and Mac OS troubleshooting
Network connectivity troubleshooting
Hardware-related issues
Dealing room technology support
IT operations continuity
Nice-to-have
BCP knowledge
Virtualization technologies experience
Remote desktop protocols experience
Key Requirements
4+ years experience as Desktop Support Technician
Trading or financial services environment experience