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Audatex Systems s.r.o is seeking a Collection Specialist to manage and improve their collections process, focusing on high-value accounts while maintaining strong customer relationships. The ideal candidate should possess strong communication skills, fluency in German or Polish and English, and a minimum of three years of relevant collections experience.
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Job Summary
Manage and improve the collections process to recover outstanding debts while maintaining positive customer relationships.
Handle the most complex and high-value delinquent accounts, making decisions regarding the best approach to maximize recovery.
Provide guidance, training, and mentorship to junior collection staff, offering expertise on complex cases and best practices.
Matching Summary
Match Score: 75
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Audatex Systems s.r.o is seeking a Collection Specialist to manage and improve their collections process, focusing on high-value accounts while maintaining strong customer relationships. The ideal candidate should possess strong communication skills, fluency in German or Polish and English, and a minimum of three years of relevant collections experience.
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Skills & Requirements
Must-have
Manage challenging accounts
Negotiate payment plans
Data analysis for strategies
Adhere to FDCPA
Provide guidance to junior staff
Nice-to-have
Experience with collections software
Experience with ERP systems
Multilingual capabilities
Key Requirements
Bachelor's degree or equivalent experience
At least 3 years of relevant collections experience
Fluent German and English (min. B2/C1)
Fluent Polish and English (min. B2/C1)
MS Office fluency (Word, Excel)
In-depth knowledge of collections laws and regulations