Join the FinTech Client Support organization to be at the forefront of solving sophisticated financial technology challenges
Job Summary
Join the FinTech Client Support organization to be at the forefront of solving sophisticated financial technology challenges.
As a Sr. Analyst - Client Support Services, your focus will be to support for our clients, playing a key role in acknowledging, understanding and investigating any issues that may arise with regards to our solutions or the AxiomSL platform.
Contribute to Knowledge Database with articles documenting issues, workarounds, best practices and how-to.
Matching Summary
Join the FinTech Client Support organization to be at the forefront of solving sophisticated financial technology challenges.
Skills & Requirements
Must-have
Technical support experience
AxiomSL platform support
Client interaction and issue resolution
Linux console user level
Oracle, Postgres, SQL Server knowledge
JVM configuration and debugging
REST API understanding
Nice-to-have
Fast learner and self-motivated
Strong problem-solving skills
Attention to detail and accuracy
Excellent communication skills
Highly organized and methodical approach
Result- and customer focused
Strong mathematical and analytical background
Key Requirements
3-6 years first-line support experience
Experience with IT applications/systems
Experience with supervising tools
Amazon AWS user experience
Oracle, Postgres, Microsoft SQL Server practical experience