Base: $73,100.00-$98,000.00 py; bonus/equity: a bo...
Fully remote
First-response help desk support
Support internally-developed and third-party software
Support mac, linux, ios, and windows
Walt Disney Animation Studios is seeking a Technical Support Engineer to provide first-response helpdesk support, focusing on customer service and teamwork. The ideal candidate should have experience in technical support within a production environment and familiarity with various operating systems and software
Job Summary
The Technical Support Engineer (TSE) provides high-quality technical support and services to Walt Disney Animation Studios, focusing on efficient communication, professional customer service and collaborative teamwork.
Responsibilities include first-response help desk support, monitoring all inbound support requests, calls, and tickets, and collaborating with team members to resolve challenging issues.
The hiring range for this position in California is $73,100.00-$98,000.00 per year based on a 40 hour work week.
Matching Summary
Match Score: 85
Walt Disney Animation Studios is seeking a Technical Support Engineer to provide first-response helpdesk support, focusing on customer service and teamwork. The ideal candidate should have experience in technical support within a production environment and familiarity with various operating systems and software.
Salary
Base: $73,100.00-$98,000.00 per year; Bonus/Equity: A bonus and/or long-term incentive units may be provided; Benefits: Full range of medical, financial, and/or other benefits
Skills & Requirements
Must-have
first-response help desk support
support internally-developed and third-party software
support Mac, Linux, iOS, and Windows
support workstations, laptops, printers, displays
analytical problem-solving skills
customer service orientation
Nice-to-have
familiarity with CG Animation pipelines
knowledge of remote desktop technologies
collaborative teamwork
Key Requirements
Experience in technical support or user support
Working knowledge of MacOS, iOS, and Windows
Familiarity with ticket tracking tools
Ability to install, configure, and maintain computers
Familiarity with productivity applications and Google Administration