2 Vagas - Recepcionista Bilíngue - Novotel & Ibis Budget Sorocaba

Sofitel Brisbane Central

Sorocaba, Brazil
On-site
Guest reception and information
Check-in and check-out procedures
Handling guest complaints
Welcome guests and provide diverse information, ensuring excellence in service and brand standards during check-in and check-out procedures

Job Summary

  • Welcome guests and provide diverse information, ensuring excellence in service and brand standards during check-in and check-out procedures.
  • Manage guest interactions, including reservations, flight confirmations, local information, and complaint resolution, while feeding reservation data into the system.
  • Handle shift changes meticulously, offer and operate the loyalty program, and guide other reception staff as needed.

Matching Summary

Welcome guests and provide diverse information, ensuring excellence in service and brand standards during check-in and check-out procedures.

Skills & Requirements

Must-have

  • Guest reception and information
  • Check-in and check-out procedures
  • Handling guest complaints
  • Telephone customer service
  • Maintaining organized files

Nice-to-have

  • Proactivity and problem solving
  • Contribution to results
  • Creativity

Key Requirements

  • Intermediate English/Spanish skills
  • Completed Higher Education in Hospitality

Work Rights

Not specified

Tailored Resume

Cover Letter