Assistant Manager, Contact Center

AIG Insurance Hong Kong Limited

Day-to-day supervision
Strong focus on customer service
Adherence to organizational policies
Responsible for the day-to-day supervision of a team of customer service representatives at a Contact Center

Job Summary

  • Responsible for the day-to-day supervision of a team of customer service representatives at a Contact Center.
  • At AIG, our people are our greatest asset, and we invest in their health and professional development.
  • We’re committed to creating a culture that respects and celebrates each other’s talents and backgrounds.

Matching Summary

Responsible for the day-to-day supervision of a team of customer service representatives at a Contact Center.

Skills & Requirements

Must-have

  • day-to-day supervision
  • strong focus on customer service
  • adherence to organizational policies

Nice-to-have

  • growth and transformation mindset
  • strong communication skills
  • culture of inclusion

Key Requirements

  • Bachelor degree
  • over 3 years’ experience
  • qualified license of IIQE 1 and 2 is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter