Idc Business Partner - Alberta

Intelcom | Dragonfly

Alberta, Canada
Not specified (potentially hybrid or onsite)
Manage and develop relationships with independent delivery contractors (idcs)
Align idc performance with strategic objectives using kpis
Identify win-win opportunities for idc growth and operational excellence
Intelcom | Dragonfly is seeking an IDC Business Partner to enhance relationships with Independent Delivery Contractors in Alberta, focusing on strategic alignment and operational efficiency. The ideal candidate should have substantial experience in logistics, vendor management, and stakeholder engagement, along with strong analytical and mediation skills

Job Summary

  • The IDC Liaison is responsible for strategically managing and developing the relationship between Intelcom and its Independent Delivery Contractors (IDC), in order to empower them to be as productive, compliant, and profitable as possible.
  • This role ensures alignment between Intelcom’s strategic objectives and IDC performance, leveraging KPIs and operational insights, and plays a dual role of mediator and strategist.
  • Intelcom | Dragonfly is Canada’s leader in last-mile logistics, with a vision to deliver fast, accurate, and reliable service powered by cutting-edge technology.

Matching Summary

Match Score: 85

Intelcom | Dragonfly is seeking an IDC Business Partner to enhance relationships with Independent Delivery Contractors in Alberta, focusing on strategic alignment and operational efficiency. The ideal candidate should have substantial experience in logistics, vendor management, and stakeholder engagement, along with strong analytical and mediation skills.

Skills & Requirements

Must-have

  • Manage and develop relationships with Independent Delivery Contractors (IDCs)
  • Align IDC performance with strategic objectives using KPIs
  • Identify win-win opportunities for IDC growth and operational excellence
  • Ensure sufficient IDC capacity through collaboration with internal teams
  • Build and maintain trust-based relationships with IDCs
  • Facilitate transparent communication with IDCs
  • Ensure IDC compliance with regulations and standards

Nice-to-have

  • Act as a trusted advisor and business partner
  • High emotional intelligence and strong mediation skills
  • Strategic thinker with strong operational grounding
  • Customer-centric mindset with strong resilience
  • Entrepreneurship or experience operating a small business

Key Requirements

  • Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, Operations Management, Human Resources, or related field + 6 years work experience OR MBA or relevant postgraduate education + 3 years work experience
  • Experience in operations, logistics, supply chain, vendor management, or account management
  • Exposure to KPI analysis and performance monitoring
  • Experience managing external partners, contractors, franchisees, or vendors
  • Experience in negotiation, conflict resolution, and stakeholder engagement
  • Exposure to capacity planning or operational workforce planning

Work Rights

Not specified

Tailored Resume

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