Patient Advocate Ii - Patient Experience

Advocate Health

Winston-Salem, North Carolina, US
Base: $25.30 - $37.95; bonus/equity: not specified...
Onsite (mon-fri, 8 am - 5 pm)
Bachelor's degree in human relations discipline
3+ years hospital patient relations experience
Exceptional interpersonal and problem solving skills
Advocate Health is seeking a Patient Advocate II for their Winston-Salem location, requiring a bachelor’s degree and at least three years of experience in patient relations. The role focuses on improving patient satisfaction and resolving concerns while maintaining a compassionate environment

Job Summary

  • The role involves identifying concerns, resolving patient and family problems, and documenting issues to improve the quality of care.
  • Candidates must possess exceptional communication skills and the ability to interact professionally with diverse patients, families, and staff under high-stress conditions.
  • The position offers a comprehensive suite of benefits including health insurance, retirement plans, and educational assistance within a large nonprofit health system.

Matching Summary

Match Score: 85

Advocate Health is seeking a Patient Advocate II for their Winston-Salem location, requiring a bachelor’s degree and at least three years of experience in patient relations. The role focuses on improving patient satisfaction and resolving concerns while maintaining a compassionate environment.

Salary

Base: $25.30 - $37.95; Bonus/Equity: Not specified; Benefits: Comprehensive suite including PTO, health, dental, vision, retirement match

Skills & Requirements

Must-have

  • Bachelor's degree in human relations discipline
  • 3+ years hospital patient relations experience
  • Exceptional interpersonal and problem solving skills

Nice-to-have

  • Knowledge of medical terminology
  • Ability to deal with high stress calmly
  • Gentle assertiveness and team player

Key Requirements

  • Bachelor's Degree required
  • 3+ years related experience preferred
  • Medical terminology knowledge preferred

Work Rights

Not specified

Tailored Resume

Cover Letter