Senior / Triage Specialist (1-Year contract until 31 Dec 2026)
WOODLANDSHEALTH PTE. LTD.
Woodlands, Singapore
3 years in healthcare or community setting
Strong communication and telephone etiquette
Ability to work alternate saturdays
The role involves supporting the delivery of tele-triage and telemonitoring services while assessing patient health concerns to determine appropriate care pathways
Job Summary
The role involves supporting the delivery of tele-triage and telemonitoring services while assessing patient health concerns to determine appropriate care pathways.
Candidates must be able to handle difficult patients, manage emergency activations, and ensure strict adherence to patient confidentiality protocols.
The position requires conducting on-the-job training for new staff and participating in service improvement initiatives to enhance contact centre metrics.
Matching Summary
The role involves supporting the delivery of tele-triage and telemonitoring services while assessing patient health concerns to determine appropriate care pathways.
Skills & Requirements
Must-have
3 years in healthcare or community setting
Strong communication and telephone etiquette
Ability to work alternate Saturdays
Nice-to-have
Bilingual with dialect or foreign language knowledge
Experience with Next Generation Electronic Medical Record
Passion for service excellence and meticulous attention to detail
Key Requirements
NITEC, Diploma, or Bachelor's Degree holder
Registered Nurse with Singapore Nursing Board or equivalent