This role is dedicated to driving excellence in Retention for Jaguar Land Rover Financial Services by shaping and delivering retention strategies and supporting retailer performance
Job Summary
This role is dedicated to driving excellence in Retention for Jaguar Land Rover Financial Services by shaping and delivering retention strategies and supporting retailer performance.
The company offers a wide-ranging benefits package including a generous pension contribution of up to 15%, an annual performance-related bonus, share schemes, and flexible working options.
Lloyds Banking Group is committed to diversity, equity, and inclusion, providing reasonable adjustments throughout recruitment and fostering an inclusive workplace culture.
Matching Summary
This role is dedicated to driving excellence in Retention for Jaguar Land Rover Financial Services by shaping and delivering retention strategies and supporting retailer performance.
Salary
Base: £61,344 - £68,160; Bonus/Equity: Annual performance-related bonus, share schemes; Benefits: Pension up to 15%, flexible benefits, 30 days holiday plus bank holidays
Skills & Requirements
Must-have
Customer retention strategy
Data analysis and insight
Stakeholder management and influence
Customer journey improvement
Hybrid working
Retailer coaching and training
Nice-to-have
Knowledge of automotive retail processes
Experience with renewal technologies
Continuous improvement mindset
Capability uplift initiatives
Exposure to customer contact strategies
Key Requirements
3+ years retention or renewals experience
Experience in commercial or financial services environment