The Training & adoption lead is responsible for ensuring effective awareness, adoption, and utilization of IT tools, services, and processes across the organization
Job Summary
The Training & adoption lead is responsible for ensuring effective awareness, adoption, and utilization of IT tools, services, and processes across the organization.
This role combines strategic responsibilities with hands-on expertise to deliver robust training programs and drive adoption of global best practices.
The position supports a culture of continuous improvement, learning, and innovation within the organization.
Matching Summary
The Training & adoption lead is responsible for ensuring effective awareness, adoption, and utilization of IT tools, services, and processes across the organization.
Skills & Requirements
Must-have
IT training program design and delivery
Stakeholder management and communication
IT Service Management and ITIL knowledge
Change leadership in customer-facing environment
Collaboration and social tools technical awareness
Nice-to-have
Business acumen in bio/pharma environments
Experience with multinational teams
Fluency in English with additional languages
Improvement and training programs management
Strong influencing and negotiation skills
Key Requirements
Experience in Service Management and ITIL Foundation Level training
Bachelor's Degree preferred
Strong presentation, facilitation, and training delivery skills
Escalation management capability at senior level
Experience running improvement and training programs regionally or nationally