Customer Service Representative Supervisor

Lazy 3 Animal Care

Acton, MA, United States
Base: $19-$22ph; bonus/equity: performance-based b...
On-site
Exceptional customer service skills
Strong leadership and communication
Veterinary clinic experience
Lazy 3 Animal Care is seeking a Client Service Representative Supervisor for their veterinary clinic in Acton, MA. The role focuses on ensuring exceptional client interactions while managing and training front desk staff, requiring strong leadership and communication skills

Job Summary

  • As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression.
  • Key responsibilities that distinguish the Supervisor include managing staff schedules, ensuring the appropriateness of practice schedules, assist with hiring and training new employees, addressing performance issues, auditing end-of-day procedures, updating training materials, and maintaining a focus on exceptional customer service across the team.
  • At Great Road Veterinary Hospital, we’re committed to your growth, development, well-being, and success.

Matching Summary

Match Score: 85

Lazy 3 Animal Care is seeking a Client Service Representative Supervisor for their veterinary clinic in Acton, MA. The role focuses on ensuring exceptional client interactions while managing and training front desk staff, requiring strong leadership and communication skills.

Salary

Base: $19-$22/hour; Bonus/Equity: performance-based bonuses; Benefits: 401(k) with company match, CE allowance, employee pet discounts

Skills & Requirements

Must-have

  • Exceptional customer service skills
  • Strong leadership and communication
  • Veterinary clinic experience
  • Staff scheduling and training
  • Performance issue resolution

Nice-to-have

  • Compassionate and energetic demeanor
  • Motivated to foster professional growth
  • Contribute to supportive culture

Key Requirements

  • 3 years of relevant experience in veterinary settings
  • 1 year of veterinary medicine experience
  • 1 year of leadership experience (preferred)
  • High school diploma
  • Excellent verbal and written communication skills
  • Ability to properly prioritize and complete tasks simultaneously

Work Rights

Not specified

Tailored Resume

Cover Letter