Gestor De Clientes | Direção Incontact (di) - Lisboa

bancobpi.pt

Lisboa, PT
On-site
Customer service via phone email chat
Propose solutions based on client needs
Maintain detailed client interaction records
Realizar atendimento ao cliente via telefone, e-mail ou chat, garantindo uma experiência positiva e eficiente

Job Summary

  • Realizar atendimento ao cliente via telefone, e-mail ou chat, garantindo uma experiência positiva e eficiente.
  • Identificar necessidades dos clientes e propor soluções adequadas, com foco na criação de valor.
  • Colaborar com equipas internas (vendas, marketing, suporte) para alinhar estratégias.

Matching Summary

Realizar atendimento ao cliente via telefone, e-mail ou chat, garantindo uma experiência positiva e eficiente.

Skills & Requirements

Must-have

  • Customer service via phone email chat
  • Propose solutions based on client needs
  • Maintain detailed client interaction records
  • Collaborate with sales marketing support teams
  • Microsoft Office proficiency
  • Strong communication and argumentation skills
  • Result-oriented and proactive problem solving

Nice-to-have

  • Knowledge of English and Spanish
  • Experience in banking sector
  • Empathetic and effective client listening
  • Organized with attention to detail

Key Requirements

  • Bachelor's degree in Economics Management Accounting Marketing or similar
  • Experience in public customer service
  • Mortgage Credit Insurance and DMIF II certification preferred

Work Rights

Not specified

Tailored Resume

Cover Letter