Manager, Technical Support Engineering – Workday Platform

Workday

**
Workday analytics domain expertise
Sql and python data analysis skills
Distributed systems and query optimization
** Workday is seeking a Manager for Technical Support Engineering, focusing on their Analytics Platform. This fully remote role involves leading a global team, ensuring exceptional customer support, and driving technical excellence in analytics and reporting. **

Job Summary

  • This role involves leading a high-performing global team of analytics support engineers to deliver world-class support to Workday customers.
  • The position requires deep technical investigation into analytics performance, query optimization, and system health diagnostics across the Workday platform.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers per quarter while fostering an inclusive culture.

Matching Summary

Match Score: 75

** Workday is seeking a Manager for Technical Support Engineering, focusing on their Analytics Platform. This fully remote role involves leading a global team, ensuring exceptional customer support, and driving technical excellence in analytics and reporting. **

Skills & Requirements

Must-have

  • Workday Analytics domain expertise
  • SQL and Python data analysis skills
  • Distributed systems and query optimization
  • 24x7 on-call rotation management
  • Log analysis and troubleshooting
  • Leading global technical teams

Nice-to-have

  • Experience with Jupyter Notebooks
  • Knowledge of financial data structures
  • Strong customer communication skills
  • Inclusive collaborative culture builder
  • Proactive operational resilience mindset

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 6+ years experience in technical support or analytics
  • 2+ years leading technical teams
  • Expertise in debugging complex system issues

Work Rights

Not specified

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