Sr Continuous Improvement, Aces (amazon Customer Excellence System) Br Ops

Amazon

Br
On-site
Subject matter expert on operational processes
Lead process integration efforts
Lead continuous improvement initiatives
As an ACES Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company!

Job Summary

  • As an ACES Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company!
  • You will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOP) at Amazon Logistics, Amazon's last-mile delivery arm, where we deliver smiles to our customers everyday.
  • The Amazon Customer Excellence System (ACES) team is a team of highly qualified individuals whose main goal is to ensure quality control and continuous improvement.

Matching Summary

As an ACES Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company!

Skills & Requirements

Must-have

  • Subject Matter Expert on operational processes
  • Lead process integration efforts
  • Lead Continuous Improvement initiatives
  • Own and manage change
  • Perform audits for SOP adoption
  • Work with UTR and OTR teams

Nice-to-have

  • Guardian of quality control
  • Deliver smiles to customers
  • Raise the bar on performance
  • Adopt new technology and procedures

Key Requirements

  • Subject Matter Expert
  • Process Integration
  • Continuous Improvement
  • Change Management
  • Audits and SOP Adoption
  • Cross-functional Collaboration

Work Rights

Not specified

Tailored Resume

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