Scheduling Coordinator/ Analyst Customer Service And Compliance

Aristocrat Interactive

Lansing, MI, United States
Base: $48,790 - $90,610 py; bonus/equity: not spec...
Rota management for customer support
Rota management for compliance teams
Multi-location and time zone scheduling
Build, manage, and maintain rotas for Customer Support and Compliance teams across multiple locations and time zones, ensuring adequate staffing coverage for all shifts, including weekends and holidays

Job Summary

  • Build, manage, and maintain rotas for Customer Support and Compliance teams across multiple locations and time zones, ensuring adequate staffing coverage for all shifts, including weekends and holidays.
  • Monitor and adjust schedules to optimize workforce efficiency and minimize overtime, while communicating rota changes promptly to all collaborators.
  • This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching.

Matching Summary

Build, manage, and maintain rotas for Customer Support and Compliance teams across multiple locations and time zones, ensuring adequate staffing coverage for all shifts, including weekends and holidays.

Salary

Base: $48,790 - $90,610 per year; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package including health, dental, vision, PTO, 401(k) with match

Skills & Requirements

Must-have

  • Rota management for customer support
  • Rota management for compliance teams
  • Multi-location and time zone scheduling
  • Workforce efficiency optimization
  • Labor law compliance

Nice-to-have

  • Data-driven decision making
  • Fast-paced environment
  • Online gaming industry experience
  • Regulated markets familiarity

Key Requirements

  • 2+ years coordinating rotas
  • Experience with scheduling software
  • Background in online industries preferred
  • Familiarity with regulated markets preferred
  • Experience with B2B operations preferred

Work Rights

Authorized to work in the US

Tailored Resume

Cover Letter