Retail Support Agent

acquire.ai

Pasig City, Philippines
On-site
Troubleshoot technical issues
Facilitate repair bookings
Process spare parts requests
acquire.ai is seeking a Retail Support Agent in Pasig City, Philippines, to provide exceptional post-purchase support to Retailers and customers. The role involves troubleshooting technical issues, facilitating repair bookings, processing spare parts requests, and maintaining proactive communication

Job Summary

  • We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients.
  • The Retailer Support Team is dedicated to delivering exceptional post-purchase support to both Retailers and customers through the Retailer channel.
  • Through these efforts, the Retailer Support Team plays a crucial role in strengthening relationship with Retailers and ensuring customers receive the highest level of service and support after their purchase.

Matching Summary

Match Score: 85

acquire.ai is seeking a Retail Support Agent in Pasig City, Philippines, to provide exceptional post-purchase support to Retailers and customers. The role involves troubleshooting technical issues, facilitating repair bookings, processing spare parts requests, and maintaining proactive communication.

Skills & Requirements

Must-have

  • Troubleshoot technical issues
  • Facilitate repair bookings
  • Process spare parts requests
  • Communicate with customers
  • Provide guidance to retailers

Nice-to-have

  • Enhance customer experience
  • Strengthen retailer relationships
  • Ensure customer satisfaction

Key Requirements

  • Retailer channel support experience

Work Rights

Not specified

Tailored Resume

Cover Letter