Customer Service Officer

E-PLOYMENT CONSULTANCY

Islandwide, Singapore
Accurate order entry in system
Process orders via hotline and fax
Communicate urgent delivery details
The role involves performing accurate and prompt entry of orders into the system while ensuring timely processing via hotline and fax

Job Summary

  • The role involves performing accurate and prompt entry of orders into the system while ensuring timely processing via hotline and fax.
  • Employees must coordinate information flow between customers, principals, warehouse, and delivery teams to manage order status and resolve issues.
  • The position includes training new customer service agents and providing administrative support such as filing and document retrieval.

Matching Summary

Match Score: 75

The role involves performing accurate and prompt entry of orders into the system while ensuring timely processing via hotline and fax.

Skills & Requirements

Must-have

  • Accurate order entry in system
  • Process orders via hotline and fax
  • Communicate urgent delivery details
  • Adhere to sales restriction procedures
  • Resolve customer issues promptly

Nice-to-have

  • Call centre experience preferred
  • Customer support role experience
  • Training new agents capability
  • ISO procedure compliance knowledge
  • Admin support skills like filing

Key Requirements

  • N level with 1-2 years experience
  • ITE/Diploma with no experience welcome
  • Call centre or customer service experience advantageous

Work Rights

Not specified

Tailored Resume

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