Customer Service Specialist

Frost

Texas, US
Flexible schedule including weekends, with training hours monday-friday, 8:00am to 5:00pm.
Flexible availability including weekends
1+ years customer service or banking experience
Excellent written and verbal communication skills
Frost is seeking a Customer Service Specialist who is passionate about helping others and enjoys problem-solving in a banking environment. The role involves providing support to customers via a 24/7 contact center, with an emphasis on strong communication skills and flexibility in availability

Job Summary

  • This role serves as the first line of support for customers addressing their banking needs via a 24/7 contact center.
  • Candidates will complete an 8-week comprehensive training program covering banking knowledge, system overviews, and customer service best practices.
  • The company offers extensive benefits including medical, dental, vision, 401(k) matching, and tuition reimbursement.

Matching Summary

Match Score: 85

Frost is seeking a Customer Service Specialist who is passionate about helping others and enjoys problem-solving in a banking environment. The role involves providing support to customers via a 24/7 contact center, with an emphasis on strong communication skills and flexibility in availability.

Skills & Requirements

Must-have

  • Flexible availability including weekends
  • 1+ years customer service or banking experience
  • Excellent written and verbal communication skills

Nice-to-have

  • Bilingual in English and Spanish
  • Completion of at least 30 hours college coursework
  • Passion for helping people with a kind attitude

Key Requirements

  • 1+ years experience in customer service, sales, or banking
  • Experience in a customer contact center setting
  • Proficiency in Microsoft computer applications

Work Rights

Not specified

Tailored Resume

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