Customer Success Manager (B2B, IT / SaaS Industry) SW228
PASONA SINGAPORE PTE. LTD.
Singapore
Not specified (assumed to be hybrid based on industry norms).
4-7 years b2b customer success experience
Post-sales it or saas industry background
Experience managing global multi-regional accounts
PASONA SINGAPORE PTE. LTD. is seeking a Customer Success Manager in the B2B IT/SaaS sector to drive customer lifecycle management. The role involves onboarding, adoption, growth, and renewal for global accounts, requiring strong communication and relationship-building skills
Job Summary
This role owns the full customer lifecycle from onboarding through adoption, expansion, and renewal for global accounts.
The organization is described as still small with a culture that values proactive approaches and supporting other teams.
Candidates must be comfortable working across different cultures and time zones to engage stakeholders globally.
Matching Summary
Match Score: 85
PASONA SINGAPORE PTE. LTD. is seeking a Customer Success Manager in the B2B IT/SaaS sector to drive customer lifecycle management. The role involves onboarding, adoption, growth, and renewal for global accounts, requiring strong communication and relationship-building skills.
Skills & Requirements
Must-have
4-7 years B2B customer success experience
Post-sales IT or SaaS industry background
Experience managing global multi-regional accounts
Proficiency with Salesforce or Gainsight tools
Strong cross-cultural communication skills
Nice-to-have
Proactive initiative in small team culture
Technical support or IT consulting experience
Cloud company environment familiarity
Ability to work across multiple time zones
Experience creating case studies and best practices
Key Requirements
4–7 years of relevant experience
Post-sales experience in IT or SaaS
Experience with corporate clients in solution-based environments