Sr It Project Lead - Customer Care

Medtronic

Base: $104,000 - $156,000 usd; bonus/equity: eligi...
Fully remote
Servicenow and salesforce management
Project management and delivery
Customer care operational support
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all

Job Summary

  • At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all.
  • This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts, requiring up to 25% travel.
  • Medtronic offers a competitive Salary and flexible Benefits Package designed to support employees at every career and life stage.

Matching Summary

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all.

Salary

Base: $104,000 - $156,000 USD; Bonus/Equity: Eligible for Medtronic Incentive Plan (MIP); Benefits: Health, dental, vision, 401(k), paid time off, employee stock purchase plan

Skills & Requirements

Must-have

  • ServiceNow and Salesforce management
  • Project management and delivery
  • Customer care operational support
  • System troubleshooting and issue resolution
  • Data visualization and dashboard development
  • Remote work with 25% travel

Nice-to-have

  • IT Business Analyst experience
  • Experience with multiple CX platforms
  • PowerBI and Tableau dashboard skills
  • Cross-functional project leadership
  • Experience in regulated environments
  • Knowledge of Medtronic development process

Key Requirements

  • Bachelor’s degree required
  • Minimum 4 years relevant experience
  • Unrestricted U.S. work authorization at hire
  • Experience leading complex projects
  • Familiarity with system validation requirements

Work Rights

Unrestricted U.S. work authorization at time of hire

Tailored Resume

Cover Letter