Product Support Representative - Amer - Mission+

Airbus

Waterloo, Ontario, Canada
Not specified; not specified; competitive group be...
3d onsite
4+ years professional support experience
Customer interface and stakeholder management
Data mapping and workflow scoping
Airbus is seeking a Product Support Representative for their Skywise division in Waterloo, Ontario. The role involves providing technical support and training for digital solutions in the aviation sector, requiring strong problem-solving skills and customer interaction

Job Summary

  • The role serves as the primary technical interface for deploying Mission+ Digital Solutions to airline customers worldwide.
  • Candidates will manage customer backlogs, resolve complex technical queries, and collaborate with internal L1/L2/L3 teams.
  • The position offers a hybrid working environment with flexible hours, professional development days, and access to a flight simulator.

Matching Summary

Match Score: 85

Airbus is seeking a Product Support Representative for their Skywise division in Waterloo, Ontario. The role involves providing technical support and training for digital solutions in the aviation sector, requiring strong problem-solving skills and customer interaction.

Salary

Not specified; Not specified; Competitive group benefits plan included

Skills & Requirements

Must-have

  • 4+ years professional support experience
  • Customer interface and stakeholder management
  • Data mapping and workflow scoping
  • User acceptance test support
  • Ticketing and project management software

Nice-to-have

  • Big Data and Artificial Intelligence knowledge
  • Aviation regulatory framework awareness
  • Proactive continuous improvement mindset
  • Database or web technology proficiency
  • Fluent written and spoken English

Key Requirements

  • Degree in Engineering, IT, Computer Science or equivalent
  • Minimum 4 years of professional support experience
  • Strong problem-solving and analytical skills

Work Rights

Not specified

Tailored Resume

Cover Letter