Strong attention to detail and administration skills
Excellent verbal and written communication skills
AIA Group is seeking a Customer Service Consultant for their Claims department, where the selected candidate will be the first point of contact for customers, providing assistance with insurance needs. The role is hybrid, allowing for flexibility with two days of remote work and three days in the office, and emphasizes customer service excellence and problem-solving skills
Job Summary
You will be the first point of contact for customers, providing support and guidance regarding insurance needs.
The role involves investigating and resolving disputes related to client expectations versus business practices.
AIA offers a hybrid work model with two days of remote work and three days of in-office collaboration.
Matching Summary
Match Score: 85
AIA Group is seeking a Customer Service Consultant for their Claims department, where the selected candidate will be the first point of contact for customers, providing assistance with insurance needs. The role is hybrid, allowing for flexibility with two days of remote work and three days in the office, and emphasizes customer service excellence and problem-solving skills.
Skills & Requirements
Must-have
Previous customer facing role experience
Strong attention to detail and administration skills
Excellent verbal and written communication skills
Nice-to-have
Passion for delivering exceptional customer service outcomes
Flexibility and adaptability in fast-paced environments