The primary responsibility of this role is to support the Irish end user community in their day to day IT activities
Job Summary
The primary responsibility of this role is to support the Irish end user community in their day to day IT activities.
This will include provisioning of new machines and management of machine replacement and return, managing the Ireland Service desk queue to resolve end user issues, vulnerability management on user devices, participating weekly as a live agent on Virtual Tech Hut.
Providing Level 1.5 and 2 IT Support the specialist will be part of a wider IT Service community.
Matching Summary
The primary responsibility of this role is to support the Irish end user community in their day to day IT activities.
Skills & Requirements
Must-have
End user support
Machine provisioning and management
Service desk queue management
Vulnerability management
Identity and Access Management
IT security compliance
Nice-to-have
IT knowledge leader
Engage in special projects
Key Requirements
1-2 years’ experience in a client support role
In-depth knowledge of Windows 10 OS
Understanding of basic networking concepts
Experience in Office 365 suite
Excellent verbal and written communication skills
Ability to establish and maintain high levels of client trust