The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities and providing support to those customers affected
Job Summary
The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities and providing support to those customers affected.
This is a phone based customer service role supporting customers who are victims of Card Fraud and Scams and you will deliver excellent customer service and innovation when dealing with customer situations.
This role involves managing high volumes of customer interactions, including handling complaints and emotionally taxing conversations.
Matching Summary
The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities and providing support to those customers affected.
Skills & Requirements
Must-have
Handling inbound and outbound calls
Customer service during fraud/scam inquiries
Detection analysis on scam/fraud events
High volume call centre environment
Rotating roster work
Nice-to-have
Think outside the box
Perform well in ambiguous environment
Emotional resilience under pressure
Passion to inspire customer confidence
Key Requirements
Strong problem-solving and decision-making capability
High level of personal integrity
Preferred experience in Financial Services Industry