Job Summary

• The Service Resolution Team (SRT) is the ultimate stop for providing solutions for fans, acting as incubators and iterators of customer resolutions.
• Responsibilities include investigating customer claims, accepting problematic calls from representatives, and monitoring mailboxes and queues to resolve queries.
• The role requires building strong rapport with internal and external stakeholders, liaising with various departments to improve information resources and fan experience.

Matching Summary

Skills & Requirements

Key Requirements

• Customer service background
• Ability to manage multiple tasks
• Flexibility to work any shift including weekends
• Police clearance check required

Work Rights