Assistant Call Centre Manager

AllianceOne

Toronto, ON, Canada
Pyy rate: $24.23 cadph; bonus/equity: not specifie...
2+ years leadership experience
Call center environment experience
Team supervision and coaching skills
This role is responsible for leading a unit of supervisors and agents to meet performance, quality, and client satisfaction targets

Job Summary

  • This role is responsible for leading a unit of supervisors and agents to meet performance, quality, and client satisfaction targets.
  • The position requires managing client escalations, developing direct reports, and ensuring adherence to company policies and procedures.
  • Candidates will assist upper leadership with operational efficiency, budget forecasting, and delivering superior client experiences.

Matching Summary

This role is responsible for leading a unit of supervisors and agents to meet performance, quality, and client satisfaction targets.

Salary

Pay Rate: $24.23 CAD/hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 2+ years leadership experience
  • Call center environment experience
  • Team supervision and coaching skills
  • Performance metric management
  • Client escalation handling

Nice-to-have

  • Bachelor's degree in progress
  • JUMP development initiative completion
  • Workday system experience
  • Collections systems knowledge
  • Strategic business planning ability

Key Requirements

  • High school diploma required
  • 2+ years of leadership experience
  • Experience in call center environment preferred
  • English language fluency required

Work Rights

Not specified

Tailored Resume

Cover Letter