Senior Principal Customer Success Manager - Slack

Salesforce

San Francisco, California, United States
Base: $150,100 - $227,000 annually; bonus/equity: ...
5-6 years customer success experience
Slack platform expertise required
Executive stakeholder management
This role serves as a strategic partner for complex Signature customers to drive quantifiable business impact and maximize Salesforce investment value

Job Summary

  • This role serves as a strategic partner for complex Signature customers to drive quantifiable business impact and maximize Salesforce investment value.
  • The position requires designing multi-step digital workflows where AI agents handle repetitive tasks, freeing the CSM for high-stakes relationship building.
  • Candidates must navigate internal organizational dynamics to align stakeholders around customer goals while ensuring seamless delivery of success plans.

Matching Summary

This role serves as a strategic partner for complex Signature customers to drive quantifiable business impact and maximize Salesforce investment value.

Salary

Base: $150,100 - $227,000 annually; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k), paid parental leave

Skills & Requirements

Must-have

  • 5-6 years Customer Success experience
  • Slack platform expertise required
  • Executive stakeholder management
  • ROI-driven engagement strategies
  • Multi-org customer program management

Nice-to-have

  • Growth mindset and mentorship skills
  • Agentic workflow design capabilities
  • Deep business insight and industry knowledge
  • Change management facilitation
  • Root cause analysis using AI tools

Key Requirements

  • 5-6 years relevant industry expertise in Customer Success or SaaS
  • Multiple Slack certifications (Admin + Consultant/Developer)
  • Strong understanding of Slack Enterprise Grid and Security & Compliance
  • Ability to influence at executive and C-level
  • Experience with Slack + Salesforce integration capabilities

Work Rights

Not specified

Tailored Resume

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