Director, Hrbp

Kaseya

Miami, FL, United States
On-site
Talent strategy
Workforce planning
Organizational effectiveness
Kaseya is seeking a Director of HR Business Partner (HRBP) to enhance service quality and customer experience within its global Customer Support and Professional Services teams. The ideal candidate will have extensive experience in high-growth tech environments, particularly in B2B SaaS, and will be responsible for strategic partnership, performance management, and cultural engagement initiatives

Job Summary

  • This role will shape how Kaseya scales Customer Support and Professional Services globally, building the talent, operating rigor, and leadership capability required to support growth.
  • You will partner with Customer Support and Services leadership to align org design, capacity planning, and talent strategy with customer demand, service levels, and growth plans.
  • The ideal candidate will have experience using people analytics to inform workforce planning, attrition risk, leader effectiveness, and operational performance.

Matching Summary

Match Score: 85

Kaseya is seeking a Director of HR Business Partner (HRBP) to enhance service quality and customer experience within its global Customer Support and Professional Services teams. The ideal candidate will have extensive experience in high-growth tech environments, particularly in B2B SaaS, and will be responsible for strategic partnership, performance management, and cultural engagement initiatives.

Skills & Requirements

Must-have

  • talent strategy
  • workforce planning
  • organizational effectiveness
  • performance operating rhythms
  • people leadership
  • change leader
  • customer-centric culture

Nice-to-have

  • thrives in fast-paced tech
  • customer outcomes matter
  • speed and operational discipline
  • burnout mitigation
  • continuous improvement

Key Requirements

  • 7+ years HR Business Partner experience
  • 5+ years supporting high-growth technology companies
  • Proven track record advising senior leaders
  • Strong understanding of Customer Support and Professional Services operating models
  • Experience using people analytics

Work Rights

Not specified

Tailored Resume

Cover Letter