Director, Regional Success Architecture-service-fy27-q1

Salesforce

Bangalore, India
Service cloud success architect
Operational cadence
Capacity planning
As a leader on this team, you will play a pivotal role in shaping strategy, managing team capacity, aligning with key stakeholders, and enabling scalable impact across our customer base

Job Summary

  • As a leader on this team, you will play a pivotal role in shaping strategy, managing team capacity, aligning with key stakeholders, and enabling scalable impact across our customer base.
  • You will lead a high-performing team that serves as the connective tissue between Cloud Success Group (CSG) Field, Go-To-Market (GTM) teams, and Product & Technology stakeholders.
  • Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

Matching Summary

As a leader on this team, you will play a pivotal role in shaping strategy, managing team capacity, aligning with key stakeholders, and enabling scalable impact across our customer base.

Skills & Requirements

Must-have

  • Service Cloud Success Architect
  • operational cadence
  • capacity planning
  • resource alignment
  • architectural thought leadership
  • technical strategy guidance
  • AI Agents integration

Nice-to-have

  • ambition meets action
  • tech meets trust
  • innovation is a way of life
  • passionate about bettering business
  • future of work
  • consultative soft skills

Key Requirements

  • 13+ years experience
  • 5+ years people management
  • managing technical teams
  • capacity and resource planning
  • cross-functional alignment
  • Salesforce products and platform knowledge
  • AI Agents and automation experience

Work Rights

Not specified

Tailored Resume

Cover Letter