Fraud & Claims Operations Representative.

Wells Fargo

**
1+ year customer service experience
On-site work requirement
Full training period attendance
** Wells Fargo is seeking a Fraud & Claims Operations Representative to enhance customer experience and mitigate risks associated with fraudulent activities. The role requires effective communication skills and the ability to handle complex customer support tasks in a call center environment. **

Job Summary

  • The role involves supporting fraud and claims functional areas by proactively identifying opportunities to improve customer experience and mitigate risks.
  • Candidates must perform moderately complex customer support tasks while utilizing solid communication skills to deescalate difficult and sensitive information.
  • Employees are accountable for executing risk programs including operational compliance and making sound risk decisions commensurate with business unit appetites.

Matching Summary

Match Score: 75

** Wells Fargo is seeking a Fraud & Claims Operations Representative to enhance customer experience and mitigate risks associated with fraudulent activities. The role requires effective communication skills and the ability to handle complex customer support tasks in a call center environment. **

Skills & Requirements

Must-have

  • 1+ year customer service experience
  • On-site work requirement
  • Full training period attendance
  • Verbal and written communication skills
  • Ability to deescalate sensitive situations

Nice-to-have

  • Proactive risk identification mindset
  • Strong rapport building abilities
  • Experience with multiple systems
  • Seamless cross-functional collaboration

Key Requirements

  • 1+ year of customer service support experience
  • Must be able to attend full duration of required training period
  • Must work on-site at the location posted
  • Ability to work additional hours as needed

Work Rights

Not specified

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