Experienced Customer Support Officer

Toll Holdings Limited

Bayan Lepas, Penang, Malaysia
Detailed knowledge of business processes
Semi-routine task execution
Established knowledge application
The role involves developing and maintaining effective professional relationships with customers while assisting with account management and transaction processing

Job Summary

  • The role involves developing and maintaining effective professional relationships with customers while assisting with account management and transaction processing.
  • Toll Group supports over 20,000 customers worldwide with a forwarding network spanning 150 countries as part of Japan Post.
  • Candidates are encouraged to apply even if they do not meet every single qualification, as the company values diverse and authentic workplaces.

Matching Summary

The role involves developing and maintaining effective professional relationships with customers while assisting with account management and transaction processing.

Skills & Requirements

Must-have

  • Detailed knowledge of business processes
  • Semi-routine task execution
  • Established knowledge application

Nice-to-have

  • Proactive problem solving approach
  • Curiosity and asking right questions
  • Ability to work in diverse teams

Key Requirements

  • 1-3 years relevant job-related experience
  • Technical or vocational training required
  • Must be entitled to work in Malaysia

Work Rights

Must be entitled to work in Malaysia

Tailored Resume

Cover Letter