Shell is seeking a Collection & Operations Support Analyst for its Manila office, offering a fully remote role focused on customer accounts and operational support. The ideal candidate will manage overdue payments and ensure efficient operations while contributing to Shell's sustainability mission
Job Summary
This role is responsible for proactively engaging with customers to collect overdue payments while providing essential operational support to UK-based teams.
The position offers the opportunity to make a meaningful impact by contributing to service excellence, risk mitigation, and continuous improvement within a fast-moving organization.
Candidates will benefit from flexible working hours, competitive starting salary, and access to extensive training and development programs focused on the energy transition.
Matching Summary
Match Score: 85
Shell is seeking a Collection & Operations Support Analyst for its Manila office, offering a fully remote role focused on customer accounts and operational support. The ideal candidate will manage overdue payments and ensure efficient operations while contributing to Shell's sustainability mission.
Salary
Competitive starting salary; Annual performance related increase; Paid parental leave and benefits
Skills & Requirements
Must-have
Proactive customer engagement for collections
Manage credit control ledger and overdue payments
Process billing operations and invoice reviews
Maintain accurate data in operating systems
Work within defined SLAs and operational controls
Nice-to-have
Strong analytical skills particularly in Excel
Experience in cross-geography global support models
Background in high-volume B2B environments
Ability to identify process improvement opportunities
Fluent English communication skills
Key Requirements
Fluent in English with strong written and verbal skills
Comfortable working to deadlines and managing multiple priorities