Spark customer Care Specialist Irecruit engage 2026
Concentrix
Quezon City, Philippines
Not specified
Strong customer service orientation
Effective verbal and written communication
Ability to work in fast-paced environment
Concentrix is seeking a Spark Customer Care Specialist in Quezon City, Philippines, to provide customer service support through various communication channels. The role emphasizes delivering high-quality service, understanding customer needs, and maintaining detailed records
Job Summary
The position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Employees must ensure service delivered meets contractual Key Performance Indicators while clarifying customer requirements and providing resolutions.
The role requires tolerance for repetitive work in a fast-paced environment with the ability to rotate shifts as needed.
Matching Summary
Match Score: 75
Concentrix is seeking a Spark Customer Care Specialist in Quezon City, Philippines, to provide customer service support through various communication channels. The role emphasizes delivering high-quality service, understanding customer needs, and maintaining detailed records.
Skills & Requirements
Must-have
Strong customer service orientation
Effective verbal and written communication
Ability to work in fast-paced environment
Nice-to-have
Demonstrate empathy with customers
Skilled in multi-tasking and adaptability
Experience with call tracking databases
Key Requirements
High school diploma preferred
Three to six months of relevant experience preferred