Veterinary - Support Specialist I

Patterson

Waukesha, WI, United States
Base: $16.97 - $22.10; bonus/equity: not specified...
On-site
Technical and clinical application calls
Anesthesia and monitoring equipment
Vital technical and clinical support
Patterson is seeking a Veterinary Support Specialist I in Waukesha, WI, responsible for providing technical and clinical support related to anesthesia and monitoring equipment. The ideal candidate should be a certified veterinary technician with strong communication and problem-solving skills

Job Summary

  • Responsible for answering incoming technical and clinical application calls and emails regarding anesthesia and monitoring equipment from internal and external sources.
  • Provide vital technical and clinical support to internal staff for new product development.
  • We provide competitive benefits, unique incentive programs and rewards for our eligible employees.

Matching Summary

Match Score: 85

Patterson is seeking a Veterinary Support Specialist I in Waukesha, WI, responsible for providing technical and clinical support related to anesthesia and monitoring equipment. The ideal candidate should be a certified veterinary technician with strong communication and problem-solving skills.

Salary

Base: $16.97 - $22.10; Bonus/Equity: Not specified; Benefits: Full Medical, Dental, and Vision benefits and an integrated Wellness Program, 401(k) Match Retirement Savings Plan, Paid Time Off (PTO), Holiday Pay & Floating Holidays, Volunteer Time Off (VTO), Educational Assistance Program, Full Paid Parental and Adoption Leave, LifeWorks (Employee Assistance Program), Patterson Perks Program

Skills & Requirements

Must-have

  • technical and clinical application calls
  • anesthesia and monitoring equipment
  • vital technical and clinical support
  • customer issues and logs conversation
  • facilitate service repairs
  • client education of product usage
  • parts identification and troubleshooting
  • in-service and/or demo training
  • installation questions or difficulties
  • requested training or CE events
  • support tools and training
  • new product or competitive product information
  • lifting or carrying up to 25 pounds
  • operating a computer for up to 8 hours
  • frequent communication with customers
  • outstanding problem-solving skills
  • outstanding troubleshooting skills
  • courteous and professional phone manner
  • ability to multi-task
  • ability to work and contribute to a team
  • excellent communication skills
  • strong user knowledge of MS Office Suite
  • prior experience in anesthesia and monitoring
  • strong organizational skills
  • dependable, reliable and punctual

Nice-to-have

  • people-first, always advancing, and results-driven culture
  • diverse talents and experiences
  • prior customer service experience
  • prior technical support experience

Key Requirements

  • Certified Veterinary Technician or Equivalent License or Registration (LVT or RVT)
  • High School Graduate or Equivalent
  • Associates Degree in Applied Science or Bachelor Degree (Preferred)
  • Occasional travel as needed

Work Rights

Not specified

Tailored Resume

Cover Letter