Helpdesk Analyst

Rush Street Interactive

New Jersey, US
Base: $50,000 - $60,000 usd; bonus: discretionary ...
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1+ years helpdesk analyst experience
Microsoft 365 applications knowledge
Troubleshoot windows macos linux os
** Rush Street Interactive is seeking a Helpdesk Analyst to provide technical support and assistance to end-users, ensuring high customer satisfaction. This role requires strong problem-solving skills and the ability to communicate effectively with a diverse range of users, while promoting IT best practices within a collaborative environment. **

Job Summary

  • The role serves as the primary point of contact for end-user technical support across hardware, software, and network environments.
  • Candidates will be responsible for managing support requests within a ticketing system while ensuring adherence to corporate IT policies.
  • The company offers a comprehensive benefits package including a 401(k) plan with 100% company match on the first 4%.

Matching Summary

Match Score: 75

** Rush Street Interactive is seeking a Helpdesk Analyst to provide technical support and assistance to end-users, ensuring high customer satisfaction. This role requires strong problem-solving skills and the ability to communicate effectively with a diverse range of users, while promoting IT best practices within a collaborative environment. **

Salary

Base: $50,000 - $60,000 USD; Bonus: Discretionary annual company bonus (Eligibility Varies); Benefits: Medical, dental, vision, 401(k) match, PTO

Skills & Requirements

Must-have

  • 1+ years Helpdesk Analyst experience
  • Microsoft 365 applications knowledge
  • Troubleshoot Windows macOS Linux OS
  • Manage helpdesk ticketing systems
  • 24/7 Hybrid work schedule

Nice-to-have

  • Strong customer service orientation
  • Proactive problem-solving skills
  • Excellent interpersonal communication
  • Continuous improvement mindset
  • Adaptability in fast-paced environment

Key Requirements

  • Associate's or Bachelor's degree in IT or related field
  • Experience with ITIL principles and service management
  • CompTIA A+, MCITP, or similar certifications preferred

Work Rights

Not specified

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