Bilingual Customer Service Advisor (english Essential) - Monterrey

LEGO Group

Monterrey, Mexico
Competitive salary; bonus: up to 10% performance-b...
Hybrid (minimum 3 days onsite, 2 days remote)
Fluency in english and spanish
Premium customer service experience
Ability to work weekends
The LEGO Group is seeking a Bilingual Customer Service Advisor in Monterrey, Mexico, to engage with customers in both English and Spanish, helping to enhance their experiences with LEGO products. This hybrid position offers a competitive salary, comprehensive benefits, and a vibrant work culture centered around creativity and collaboration

Job Summary

  • This role involves supporting LEGO fans globally through phone, email, and chat interactions in both English and Spanish.
  • The position offers a competitive salary with a performance-based bonus of up to 10% and superior benefits beyond legal requirements.
  • Training is fully onsite at the Obispado location in Monterrey, followed by a hybrid work model requiring minimum 3 days onsite per week.

Matching Summary

Match Score: 85

The LEGO Group is seeking a Bilingual Customer Service Advisor in Monterrey, Mexico, to engage with customers in both English and Spanish, helping to enhance their experiences with LEGO products. This hybrid position offers a competitive salary, comprehensive benefits, and a vibrant work culture centered around creativity and collaboration.

Salary

Competitive salary; Bonus: Up to 10% performance-based; Benefits: Legal plus superior programs including family care leave and insurance

Skills & Requirements

Must-have

  • Fluency in English and Spanish
  • Premium customer service experience
  • Ability to work weekends
  • Experience with Salesforce or similar tools
  • Strong written communication skills

Nice-to-have

  • Passion for the LEGO brand
  • Experience in retail environments
  • High volume contact center background
  • Empathy and problem-solving skills
  • Adaptability to fast-paced environment

Key Requirements

  • C1 or above English and Spanish proficiency
  • Previous premium customer service experience
  • Access to secure Wi-Fi for remote work

Work Rights

Not specified

Tailored Resume

Cover Letter