Fleet Manager, Ncl Shore Excursions Sales & Operations

Norwegian Cruise Line Holdings

Not specified (potentially hybrid or travel-intensive based on job requirements).
5+ years shore excursion leadership experience
Proven track record exceeding revenue targets
Experience managing 4-10 team members onboard
Norwegian Cruise Line Holdings is seeking a Fleet Manager for Shore Excursions Sales & Operations, responsible for enhancing onboard sales performance and developing teams across the fleet. This role involves extensive travel, coaching, and training to drive revenue and guest satisfaction

Job Summary

  • This role plays a critical part in elevating onboard sales performance and developing high-performing Shorex teams across the Norwegian Cruise Line fleet.
  • The Fleet Manager provides direct support to shipboard managers by coaching teams on sales techniques, product knowledge, and service delivery standards.
  • Candidates must be willing to travel constantly to ships to conduct training, assess team dynamics, and deliver real-time feedback to drive results.

Matching Summary

Match Score: 85

Norwegian Cruise Line Holdings is seeking a Fleet Manager for Shore Excursions Sales & Operations, responsible for enhancing onboard sales performance and developing teams across the fleet. This role involves extensive travel, coaching, and training to drive revenue and guest satisfaction.

Skills & Requirements

Must-have

  • 5+ years Shore Excursion leadership experience
  • Proven track record exceeding revenue targets
  • Experience managing 4-10 team members onboard
  • Expertise in Alaska, Caribbean, Europe, Med destinations
  • Proficiency with Fidelio, MXP, Otalio systems

Nice-to-have

  • Fluent in additional languages beyond English
  • Bachelor's degree in Hospitality or Business
  • Strong facilitation and group training skills
  • Creative thinker with solution-oriented mindset
  • Resilient ability to work rotating sea schedule

Key Requirements

  • Minimum 5+ years as Shore Excursion or Destination Manager
  • High School Diploma required; Bachelor's preferred
  • Must be able to live and work at sea

Work Rights

Not specified

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