Base: $105,600 - $158,400; bonus/equity: not speci...
3+ years project management experience
Cross-functional stakeholder partnership
Scalable process framework development
This role leads high-impact initiatives to improve technical care operations and accelerate customer issue resolution across Mobility and Broadband
Job Summary
This role leads high-impact initiatives to improve technical care operations and accelerate customer issue resolution across Mobility and Broadband.
The position requires building scalable project management frameworks and partnering with executive stakeholders to drive operational excellence.
Employees receive comprehensive benefits including medical coverage, a 401(k) plan, tuition reimbursement, and up to 50% off on eligible AT&T services.
Matching Summary
This role leads high-impact initiatives to improve technical care operations and accelerate customer issue resolution across Mobility and Broadband.
Salary
Base: $105,600 - $158,400; Bonus/Equity: Not specified; Benefits: Medical/Dental/Vision, 401(k), Tuition Reimbursement, Paid Time Off
Skills & Requirements
Must-have
3+ years project management experience
Cross-functional stakeholder partnership
Scalable process framework development
Metrics dashboard and capacity modeling
Risk management and QA practices
Nice-to-have
Experience with Salesforce and Genesys
Generative AI and automation adoption
Transformation and continuous improvement
Collaborative and transparent communication
Statement of Work development support
Key Requirements
Bachelor's degree preferred
7+ years in large corporate environment (preferred)