Connect And Assure Specialist

871

Permanent, full-time, shift work (between 7:00 am and 7:00 pm)
Technical knowledge of fttn/b, fttc, fttp, hfc
Tier 2 troubleshooting capability
Case or account management experience
The Connect and Assure Specialist role at nbn offers a unique opportunity for candidates to contribute to building Australia's future through telecommunications. The position requires strong technical and customer service skills to manage business customer orders and incidents effectively

Job Summary

  • The role involves managing communications across stakeholders, diagnosing and resolving issues, and continuously improving operational processes to drive timely outcomes for business customers.
  • nbn is committed to an inclusive, flexible, and supportive workplace where diverse perspectives are valued and employees receive benefits like 18 weeks of paid parental leave.
  • This permanent full-time position operates within a shift rotation between 7:00 AM and 7:00 PM with no direct people management responsibilities.

Matching Summary

Match Score: 85

The Connect and Assure Specialist role at nbn offers a unique opportunity for candidates to contribute to building Australia's future through telecommunications. The position requires strong technical and customer service skills to manage business customer orders and incidents effectively.

Skills & Requirements

Must-have

  • Technical knowledge of FTTN/B, FTTC, FTTP, HFC
  • Tier 2 troubleshooting capability
  • Case or account management experience
  • Stakeholder communication skills
  • Shift rotation availability

Nice-to-have

  • Customer empathy and engagement
  • Organisational skills
  • Process improvement mindset
  • Decision-making within defined processes

Key Requirements

  • Full working rights in Australia required
  • Experience supporting business customers in operational environment
  • Strong technical knowledge of telecommunications technologies

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter