Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability
Job Summary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability.
The role involves answering all phone calls, resolving issues within required service levels, and creating Knowledge Base articles to improve first call resolution.
This position is contingent, with a shift from 9 am to 6 pm Central, Monday through Friday, and requires providing high quality customer advice and assistance.
Matching Summary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability.
Skills & Requirements
Must-have
Help Desk support
Windows-based environment troubleshooting
Active Directory management
Customer service orientation
Ticketing system usage
Time management and multitasking
Support for mobile devices
Nice-to-have
Self-motivated and directed
Works well in a team environment
Ability to learn new technologies
Exceptional communication skills
Attention to detail
Key Requirements
Associates degree in Computer Science or related field
2-4 years IT experience or equivalent combination
2 years Help Desk/Call Center experience
Experience troubleshooting computer and printer problems