People & Communications Services Agent (english Speaker)
KONE ELEVATORS PTY
Petaling Jaya, Malaysia
On-site
Case management tool
Service level agreements (slas)
Quality checks and reporting
KONE Elevators is seeking a People & Communications Services Agent to support HR service delivery primarily for the Australia, New Zealand, and Southeast Asia regions. The role requires fluency in English and involves managing HR processes, ensuring service quality, and maintaining compliance with guidelines
Job Summary
This role provides HR service delivery support to our Australia, New Zealand, and Southeast Asia clusters, managing end-to-end HR processes for internal customers.
Key responsibilities include logging requests in a case management tool, meeting SLAs, performing quality checks, and maintaining employee files and information.
The role requires fluency in English and offers opportunities for growth within KONE's collaborative and innovative working culture.
Matching Summary
Match Score: 85
KONE Elevators is seeking a People & Communications Services Agent to support HR service delivery primarily for the Australia, New Zealand, and Southeast Asia regions. The role requires fluency in English and involves managing HR processes, ensuring service quality, and maintaining compliance with guidelines.
Skills & Requirements
Must-have
Case management tool
Service Level Agreements (SLAs)
Quality checks and reporting
HR process execution
Fluency in English
Nice-to-have
Positive attitude and customer service
Genuine interest in HR growth
Tech-savvy computer proficiency
Empathy and service mindset
Key Requirements
Associate degree in HR or Business Administration
Excellent verbal and written communication skills
Proficiency in MS Office Suite
Experience in HR administration activities
Experience in a shared service or call center is an advantage