Technical Delivery Support Analyst - Peakon

Workday

Fully remote
Saas enterprise software experience
Object oriented programming knowledge
Read and analyze log files
Workday's Customer Support teams are driven by a passion for our products and the success of our customers' User Experience

Job Summary

  • Workday's Customer Support teams are driven by a passion for our products and the success of our customers' User Experience.
  • Handle a queue of support cases, prioritizing issues based on severity and customer impact.
  • Participate in rostered shifts as part of our 24/7 Global Support shifts (Support Around the World).

Matching Summary

Workday's Customer Support teams are driven by a passion for our products and the success of our customers' User Experience.

Skills & Requirements

Must-have

  • SaaS Enterprise software experience
  • Object Oriented Programming knowledge
  • Read and analyze log files
  • Basic SQL syntax knowledge
  • API client experience

Nice-to-have

  • Creative and eager to learn
  • Support colleagues and have fun
  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Empathy and shared enthusiasm

Key Requirements

  • 3+ years SaaS Enterprise software experience
  • Basic Object Oriented Programming knowledge
  • Basic SQL syntax knowledge
  • Basic API client experience

Work Rights

Not specified

Tailored Resume

Cover Letter