You will have the opportunity to lead a team of administrators and specialists to handle and coordinate customer support processes in local Sales units, from customer inquiry to product delivery and after-sales service, to understand the complete sales process and to meet and exceed customer expectations
Job Summary
You will have the opportunity to lead a team of administrators and specialists to handle and coordinate customer support processes in local Sales units, from customer inquiry to product delivery and after-sales service, to understand the complete sales process and to meet and exceed customer expectations.
Each day, you will create, implement, and review customer service strategy and ensure quality, volume, and on-time delivery based on business standards and customer requests.
You will also showcase your expertise by making optimization plans to increase operational excellence and customer satisfaction in the sales process in collaboration with business counterparts.
Matching Summary
You will have the opportunity to lead a team of administrators and specialists to handle and coordinate customer support processes in local Sales units, from customer inquiry to product delivery and after-sales service, to understand the complete sales process and to meet and exceed customer expectations.
Skills & Requirements
Must-have
Customer service strategy implementation
Order processing and delivery
Logistics and warehouse management
Customer relationship building
SAP-SD/MM knowledge
Nice-to-have
Operational excellence improvement
Cross-functional collaboration
Continuous improvement mindset
Key Requirements
BE EE/ Diploma EE
SAP-SD/MM knowledge
Strong Customer handling Experience
Good knowledge of logistic and Warehouse Management