Lead the design, deployment, and optimization of O2C Sales & commercial processes within the HERO Program, covering activities from boutique and wholesale replenishment in alignment with ERP system capabilities and local market needs
Job Summary
Lead the design, deployment, and optimization of O2C Sales & commercial processes within the HERO Program, covering activities from boutique and wholesale replenishment in alignment with ERP system capabilities and local market needs.
Act as guarantor of end-to-end sales process performance, embedding both CHANEL’s strategic ambitions and market best.
Contribute to one of the Group’s most ambitious transformation programs with direct impact on Europe’s operational model.
Matching Summary
Lead the design, deployment, and optimization of O2C Sales & commercial processes within the HERO Program, covering activities from boutique and wholesale replenishment in alignment with ERP system capabilities and local market needs.
Skills & Requirements
Must-have
Lead O2C Sales process design and deployment
Ensure end-to-end sales process performance
Manage transversal team of functional experts
Align stakeholders across Finance, Sales, IT, and Supply
Promote and safeguard local business specificities
Nice-to-have
Foster collaboration and create trust
Service orientation for pragmatic solutions
Balance operational and strategic considerations
Key Requirements
10+ years of experience in sales, commercial operations, or transformation leadership
Proven track record in large-scale ERP transformation programs (preferably D365)
Strong expertise in O2C and end-to-end sales processes
Experience in transversal leadership and managing external consultants