Workforce Manager, Forecasting

Remitly

Mandaluyong City, Philippines
Not specified; not specified; rice allowance; tran...
Onsite
5+ years workforce management experience
3+ years short and long-term forecasting
Advanced excel data modeling skills
The role involves establishing standardized forecasting processes and owning the integrity of forecasts for contact center and back-office workloads

Job Summary

  • The role involves establishing standardized forecasting processes and owning the integrity of forecasts for contact center and back-office workloads.
  • Candidates will build rolling forecasts extending 18+ months while incorporating seasonality, promotions, and external drivers into statistical models.
  • The position offers benefits including a rice allowance, transportation allowance, medical insurance, and an employee stock purchase plan.

Matching Summary

The role involves establishing standardized forecasting processes and owning the integrity of forecasts for contact center and back-office workloads.

Salary

Not specified; Not specified; Rice Allowance; Transportation Allowance; Paid Vacation; Medical, Dental & Vision; Accident and Life Insurance; ESPP; Mental Health Benefits

Skills & Requirements

Must-have

  • 5+ years workforce management experience
  • 3+ years short and long-term forecasting
  • Advanced Excel data modeling skills
  • Experience with WFM platforms like Aspect or Calabrio
  • Bachelor's degree in relevant field

Nice-to-have

  • Python or R analytical programming proficiency
  • Experience with ML-generated forecast validation
  • Tableau, Looker, or Power BI visualization skills
  • Multi-site global WFM environment experience
  • De facto leadership without direct reports

Key Requirements

  • Bachelor's degree in Business, Economics, Data Science, Statistics, or Mathematics
  • 5+ years in workforce management or demand forecasting
  • 3+ years hands-on short and long-term forecasting experience
  • Not specified

Work Rights

Not specified

Tailored Resume

Cover Letter